Technical & Integration

What file formats can CarbonSig import?

CarbonSig supports import from common file formats including:

• Microsoft Excel (.xlsx, .xls)
• CSV (Comma-Separated Values)
• PDF documents (for AI-powered data extraction)
• Various structured data formats

The AI-Powered System Builder can also extract relevant information from unstructured documents.

What browsers does CarbonSig support?

CarbonSig is a web-based application that supports modern browsers including:

• Google Chrome (recommended)
• Microsoft Edge
• Mozilla Firefox
• Safari

We recommend using the latest browser versions for optimal performance and security.

Can CarbonSig work offline?

CarbonSig is a cloud-based platform that requires internet connectivity for full functionality. However, you can prepare data offline and upload it when connectivity is available. Some reporting outputs can be downloaded for offline viewing.

Compliance & Standards

What carbon accounting standards does CarbonSig follow?

CarbonSig is designed to align with internationally recognized carbon accounting standards including:

• GHG Protocol Corporate Standard
• GHG Protocol Product Standard
• ISO 14064 (parts 1, 2, and 3)
• ISO 14067 (Carbon Footprint of Products)

The platform supports data collection, calculation, and reporting in accordance with these frameworks.

Does CarbonSig support carbon offset tracking?

Yes. CarbonSig includes functionality to track carbon offset purchases, retirement, and application against your emissions inventory. This enables net emissions reporting and supports carbon neutrality claims with appropriate documentation.

Data & Security

Where is our data stored?

Your data remains under your ownership and is stored securely. We offer multiple hosting options including standard cloud hosting, dedicated hosting, and on-premise solutions to meet different organizational needs.

Is our data safe and secure?

Yes. CarbonSig employs enterprise-grade encryption and access controls to ensure data security. You maintain complete control over data visibility and sharing permissions.

Who can see our carbon footprint data?

You have complete control over data visibility. By default, your carbon footprint data is private and visible only to authorized users within your organization. You explicitly control what information is shared with suppliers, customers, or other external parties through secure sharing features like Carbon Attested Products (CAPs).

Do you have SOC 2 or ISO 27001 certification?

Please contact our team for current information about our security certifications and compliance frameworks. We maintain documentation of our security practices and can provide relevant certification information during the sales process.

How often is data backed up?

CarbonSig implements regular automated backup procedures to ensure data protection and business continuity. Backup frequency and retention policies depend on your hosting configuration. Contact our team for specific details about backup procedures for your account.

What happens to our data if we cancel our subscription?

You can export your data at any time before or after subscription cancellation. We provide a reasonable grace period after cancellation during which you can access and export your complete dataset. Data retention and deletion policies will be detailed in your service agreement.

Can we export our data?

Yes. You can export your data at any time. Your data remains your property and is fully portable.