Support & Implementation
Do you provide training and support?
Yes. We provide onboarding support during initial setup and ongoing support as needed. Additionally, the platform includes built-in AI guidance to assist you at every step.
What support channels are available?
Support channels vary by subscription plan and may include:
- Email support
- Phone support
- In-platform chat
- Dedicated account management (for enterprise plans)
- Help center and documentation
Contact us for details about support options included in your plan.
Do you offer training webinars or documentation?
Yes. We provide comprehensive documentation and regular training webinars. Training materials cover basic platform usage, advanced features, and best practices for carbon accounting. Some resources are available in our help center, while others may be provided during onboarding.
What are your support hours?
Support hours depend on your subscription plan and geographic location. Standard plans typically include business hours support in your time zone, while enterprise plans may include extended or 24/7 support options. Contact us for specific support hour information.
Is support available in languages other than English?
Primary support is provided in English. Support in additional languages may be available depending on your location and subscription plan. Contact us to discuss language-specific support requirements.
How long until we see results?
Most organizations begin seeing carbon footprint estimates within the first few hours of setup. Developing a complete, detailed carbon inventory may take longer depending on organizational complexity, but actionable insights are available immediately.
What if we need help with our specific process?
Our team can review your specific requirements and demonstrate how CarbonSig addresses them during a personalized demo. Contact us to schedule a consultation.