---
title: "Supplier Onboarding Guide"
url: "https://help.carbonsig.app/en/article/supplier-onboarding-guide"
language: "en"
last_updated: "2025-12-29T12:36:58.266Z"
---

# Supplier Onboarding Guide

Welcome! This guide will walk you through the onboarding process for setting up your supplier account and accessing the platform.

## **Step 1: Receiving the Activation Email**

-   A **company representative** receives the activation email and forwards it to the person responsible for creating **CAP**.
-   The recipient should **click on the activation link** to begin the onboarding process.
-   The **activation link remains valid until all steps are completed**.
-   If the user closes the window before finishing, clicking the link again will restart the process from the beginning.

![](https://cdn-assets.productfruits.com/56137a5b-f352-45fe-830d-8d4d2cc5317c)

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## **Step 2: Email Verification**

1.  On the first screen, enter your **email address**, which will be used as your login credential.
2.  A **one-time password (OTP)** will be sent to your email.
3.  Enter the OTP in the required field.
4.  The OTP **expires in 5 minutes**, so complete this step promptly.

![](https://cdn-assets.productfruits.com/66390b2f-ecbb-4f91-bca6-1080d35b69e1)

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## **Step 3: Creating Your Account**

### **Set Up Your Login Credentials**  
 

![](https://cdn-assets.productfruits.com/6af440c6-aace-4d44-9897-975947924d34)

Create a **secure password** that meets the following requirements:

✔ At least **8 characters** long  
✔ At least **one uppercase letter** (A-Z)  
✔ At least **one lowercase letter** (a-z)  
✔ At least **one number** (0-9)  
✔ *(Optional)* May contain **one special character** (e.g., !, @, #, $)

Before proceeding, you must **accept the Terms of Service** by clicking on the provided link and agreeing to the terms.

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## **Step 4: Enter Your Details and Company info**

Next, provide the following information:

-   **First Name**
-   **Last Name**
-   **Phone Number**
-   **Name of the Organization**
-   **Country and Legal Address**

| ![](https://cdn-assets.productfruits.com/1bf875d8-aeb9-429b-b26b-21c6e91a9293) | ![](https://cdn-assets.productfruits.com/2f08ec96-e484-41fe-ba99-9f4f54533c71) |
| --- | --- |

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## **Step 5: Finalizing the Setup**

-   Once all required information is entered, the final confirmation screen will appear.  
     

![](https://cdn-assets.productfruits.com/6850053f-f64f-41ff-a69a-2a5816631373)

-   At this point:  
    ✅ The activation link in the email **becomes invalid**.  
    ✅ The **request is added to the supplier's list**.  
    ✅ A **notification is sent** confirming the account setup.  
    ✅ A **welcome email** is sent with important details.  
    ✅ You will be **redirected to the login screen** to access your new account.

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### 🎉 **You're All Set!**

You can now log in and start using CarbonSig account to manage your supplier activities.

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## **Knowledge Checkpoints**

✅ Understand **Scope 1, 2, and 3** emissions [**Guide**](https://help.carbonsig.app/en/article/scope-1-2-and-3-emissions)

✅ Know the difference between **Design, Entry, and Analyze** modes 

✅ Can locate and use **Reference Emission Data** [**Guide**](https://help.carbonsig.app/en/article/reference-data-library)

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## **Support & Feedback**

For help at any time, open the **orange** **Help** **button** in the top-right corner of the page.  
There you’ll find the **Knowledge Base**, **guided tours**, and links to **contact support**.

You can also use the **Feedback** **button** to:

-   Share suggestions
-   Report issues
-   Tell us how we can improve CarbonSig

**To submit feedback:**

-   Click the orange **Feedback** button in the bottom-left corner.
-   Choose a category:  
    \- *Something’s broken! Fix it!*  
    *\- I have an idea! You should add this feature.*  
    *\- This could be better. Here’s how.*  
    *\- Help me please! I need 1:1 support (include your email).*
-   Add comments or attach a screenshot / screen recording.
-   Include your **account details** and **email**.
-   Click **Submit** — our team will review it shortly.

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## **⚠️ Email or Access Issues**

If you experience problems such as:

-   Not receiving activation or password reset emails
-   Emails landing in the **spam** folder
-   Issues caused by company **firewalls** or **whitelisting restrictions**

✅  Please check your **spam/junk folder** first.  
✅  If the issue continues, contact your **IT team** and ask them to whitelist this sender:  
[**messaging-noreply@carbonsig.com**](mailto:messaging-noreply@carbonsig.com)

✅ If you’re using a **company-managed laptop or secured network**, your IT department may need to adjust email or firewall settings to allow CarbonSig messages and full app access.

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## **Pro Tips for Success**

**Start simple:** Build basic systems first, then expand complexity gradually.

**Share early:** Get feedback from your team before finalizing.

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✅ **By completing this checklist, you’ll be ready to confidently use CarbonSig for carbon accounting, supplier collaboration, and emissions analysis.**  
We’re always improving CarbonSig - your feedback helps shape the product for your continued success!

➡ **Need help?** Visit our [Help Center](https://help.carbonsig.app/en) or contact [Support](mailto:support@carbonsig.com).

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*Last updated: December 2025*